Frequently Asked Questions

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General FAQ’s

Clever Energy Boilers are a long-established, trusted installer of energy-efficient systems for homes and businesses across the UK.

We’ve completed more than 25,000 installations over the last 15 years, helping households and businesses to cut their bills and improve comfort with modern, energy-efficient technologies.

Our expertise spans boilers, heat pumps, solar panels, battery storage, EV charging, air conditioning and home insulation — all delivered by certified engineers committed to fast, reliable and high-quality service.

For a new boiler quote, you can use our interactive online tool to get an instant price. Get your quote now.

For all other products, simply complete our enquiry form and one of our team will get back to you.

If you’d prefer to speak to someone now, call us on 0330 055 2210. Our team is available 8AM–8PM on weekdays and 10AM–4PM on weekends.

For selected products, we offer flexible payment options so you can spread the cost comfortably.

When placing your order, we will guide you through the finance options available and help you choose the right plan for your needs.

Explore our Payment Options here

We operate across the North West, Yorkshire & Humber and the Midlands, giving you fast and flexible installations in our core regions.

If you’re outside these areas, we may still be able to help – speak to our team and we’ll check availability.

Yes — we’re Gas Safe registered (business number 554138) and all of our engineers hold individual Gas Safe registration.

Boiler FAQ’s

Complete our simple online form, and get a fixed price in a few steps. You’ll then be presented with a list of packages, and you can pick the boiler you want to be installed.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends

Many straightforward boiler swaps can be completed in a day, although more complex jobs can take longer depending on the system and any additional upgrades required.

For selected products, we offer flexible payment options so you can spread the cost comfortably.

When placing your order, we will guide you through the finance options available and help you choose the right plan for your needs.

Explore our Payment Options here.

Yes. We install all main domestic boiler types and recommend the most suitable option for your home.

Yes. We register eligible manufacturer warranties on your behalf.

Yes. Radiator upgrades are quoted separately and can be included as part of your boiler installation.

Yes — we’re Gas Safe registered (business number 554138) and all of our engineers hold individual Gas Safe registration.

Heat Pump FAQ’s

Start your journey by completing our quick and easy enquiry form.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

The Boiler Upgrade Scheme remains one of the most important forms of support for eligible heat pump installations in England and Wales. It can provide an upfront grant of £7,500 towards an air source heat pump installation. We can make a BUS application on your behalf, so you can claim money back from Ofgem when you get a heat pump installed by us.

Yes. We can advise on eligibility and support installer-led BUS applications for qualifying projects.

Yes. Modern heat pumps are designed to operate in cold conditions when they have been correctly specified and installed.

Not always, but insulation can improve efficiency, comfort and running costs. We assess the whole property before recommending the best solution for your home.

Air source heat pumps generally work best with emitters that can deliver good comfort at lower flow temperatures. Depending on the radiators you already have, you may need to upgrade some of them to achieve the right performance.

We’ll advise you on any requirements during the survey and provide a quote for any radiator upgrades needed.

Annual servicing is recommended to support efficiency, reliability and long-term performance.

Yes — we are MCS certified for heat pump installations, giving you confidence that all work meets recognised industry standards.

Solar FAQ’s

Complete our simple online form. We’ll then complete a survey, and give you some fixed price installation packages to choose from.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

Planning permission requirements, where applicable, are the responsibility of the client to identify, obtain and have in place prior to commencement of works. While Solar Panel and/or Battery Storage installations are often permitted development, this will depend on site-specific factors and local authority requirements.

We will design and install the system in accordance with the agreed scope and any relevant planning conditions provided by the client.

Yes. Some homeowners choose to install solar and battery storage together, as it can be more cost-effective and provides the full benefit from day one. Others prefer to start with panels and add battery storage later.

Battery storage can usually be added retrospectively and we can also help with adding additional batteries in the future if needed.

Potentially, yes. The Smart Export Guarantee provides a route for eligible generators to receive payments for exported electricity.

Yes, we are pleased to say we are MCS Certified for solar installations.

Commercial Solar FAQ’s

Complete our simple online form. We’ll then complete a survey, and give you some fixed price installation packages to choose from.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

Yes. Some businesses choose to install solar and battery storage together, as it can be more cost-effective and provides the full benefit from day one. Others prefer to start with panels and add battery storage later.

Battery storage can usually be added retrospectively and we can also help with adding additional batteries in the future if needed.

Depending on the system capacity, a DNO application may be required, and we manage this process with you.

Planning permission requirements, where applicable, are the responsibility of the client to identify, obtain and have in place prior to commencement of works. While Solar Panel and/or Battery Storage installations are often permitted development, this will depend on site-specific factors and local authority requirements.

We will design and install the system in accordance with the agreed scope and any relevant planning conditions provided by the client.

Yes, we are pleased to say we are MCS Certified for solar installations.

Air Conditioning FAQ’s

Complete our simple online form. We’ll then complete a survey, and give you some fixed price installation packages to choose from.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

Yes. Many modern split systems can provide both cooling and heating.

Planning permission requirements, where applicable, are the responsibility of the client to identify, obtain and have in place prior to commencement of works. While air conditioning installations are often permitted development, this will depend on site-specific factors and local authority requirements.

We will design and install the system in accordance with the agreed scope and any relevant planning conditions provided by the client.

Many single-room split systems can be installed in a day, although the exact timing depends on the setup.

During your survey, we’ll confirm the indoor and outdoor unit locations to ensure noise levels remain sensible.

Yes – we provide a range of air conditioning servicing plans to help keep your system running at maximum efficiency.

EV Charger FAQ’s

Complete our simple online form. We’ll then complete a survey, and give you some fixed price installation packages to choose from.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

We’ll complete a technical survey. This can usually be done remotely using photos you send us, or via a short video survey if you prefer a more guided approach.

Planning permission requirements, where applicable, are the responsibility of the client to identify, obtain and have in place prior to commencement of works. While EV Charger installations are often permitted development, this will depend on site-specific factors and local authority requirements.

We will design and install the system in accordance with the agreed scope and any relevant planning conditions provided by the client.

Yes. We install smart home charging options from leading brands.

Yes. Solar, battery storage and EV charging can work well together as part of a joined-up home energy setup.

Insulation FAQ’s

Complete our simple online form. We’ll then complete a survey, and give you some fixed price installation packages to choose from.

If you would prefer to speak to someone, you can give us a call on 0330 055 2210. Our phone lines are open from 8AM-8PM on weekdays, and 10AM-4PM on weekends.

Loft insulation is installed in an unused loft space, usually between and over the ceiling joists, to reduce heat loss through the roof. Room-in-roof insulation is used when the loft has been converted into a usable room, with insulation fitted around the sloping roof, dwarf walls and ceilings to keep the room warmer.

Internal wall insulation is fitted to the inside of external walls, often in solid wall properties or homes where external wall insulation is not suitable. The right option depends on your property, where heat is being lost and how the space is used, which is why a survey is completed before installation.

Support may be available for insulation, although eligibility is subject to specific criteria.

Our team can help you understand what support may be available based on your individual circumstances.

We’ll give you estimated timelines alongside your quote, after your home survey has been completed. Completion time can vary, depending upon what types of insulation are being installed and the size of your property.

Still need help?

If you haven’t found the answer you’re looking for, our friendly team is here to help. We’re happy to guide you through your options and explain the next steps. Give us a call on 0330 055 2210 or complete our contact form.

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